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What can CAP do to help you?
- Inform, advise, and help you understand available services and benefits provided by VR, the CILs, and Tribal VR Programs.
- Explain what you, as an applicant or recipient, need to do to get services and benefits.
- Assist and advocate in the relationships with projects, programs, and services provided by these agencies.
- Investigate questions or complaints and help you work with your counselor to try to resolve the problem.
- Pursue administrative, legal, or other appropriate remedies to ensure the protection of your rights.
- Assist in appealing decisions made by your counselor.
- Help you access services through individual and systemic advocacy.
- Provide information about services and benefits available under the Rehabilitation Act and Title I of the Americans with Disabilities Act (ADA).
Your Rights Under the Rehabilitation Act:
- To apply, or to reapply, for services.
- To make meaningful and informed choices about the services you will receive.
- To participate in the planning of your goals and your services.
- Confidentiality of your case record.
- To review information in your case file.
- To appeal any decision regarding the provision of services you disagree with using administrative review, mediation, or fair hearing.
- To consult with your counselor before your case is closed.
- To be informed of the availability of the Client Assistance Program.
- To receive services without regard to race, national origin, sex, age or disability.