North Dakota Protection & Advocacy Project
Services: Grievance Procedure
P&A works hard to provide quality services to individuals with disabilities. The staff strives to be professional, objective and fair with all applicants and clients. P&A also believes that individuals have the right to grieve if dissatisfied with decisions or the provision of services. Agency rules (pdf) specify who can file a grievance, the procedures and timelines.
The public inquiry (pdf) process is available to facilitate communication among P&A and members of the public when more informal means of communication are not appropriate. Any issue that is not eligible for treatment within the grievance procedure may be appropriate under the public inquiry process. This includes issues presented by people who are not eligible to utilize the grievance procedure, such as service providers.